Plateau has successfully provided IT Sustainment, Cybersecurity services, RMF support, Accreditation Support, Enhancement, and Modernization support to Federal agencies. A key differentiator with our delivery is exceptional quality performance; IT Levels and Information Assurance (IA) Workforce. Our custom-based approaches deliver high standards and deep technical expertise.
Our team of administrators and support consultants is well trained in L1, L2, and L3 service levels. We equip our clients with the best tools to ensure high-performing IT infrastructure, always ‘on-and-available’ business applications, enhanced productivity, and greater profits. Our infrastructure services ensure the finest technical support to install, operate and maintain (IO&M) any network.
Our expert-led system and network administration offer best-in-class operational connectivity while ensuring minimum downtime and optimal use of the server. We provide IO&M, monitoring, and administrative support in both classified and unclassified networks. Being a Microsoft Partner keeps us on the leading edge of the latest operating systems and software. Our experience and understanding of functional needs is a key differentiator in the successful implementation of product solutions.
Effective knowledge management (KM) is essential to realize transformational goals. At Plateau, our experts have long-standing experience in supporting environmental assessment and remediation on active installations and at closed cleanup sites, along with environmental program management. Our software provided Knowledge Management Systems supports for over 3000+ environmental users across DOD agencies.
Plateau offers a training and education program covering the annual training plan, materials, instructor training, and courseware - both classroom and computer-based. We have more than 12 years of experience in delivering onsite classroom and Defense Collaboration Services (DCS) training. Our content is focused on the agency’s special needs such as transition and migration of systems, new features and releases, and systems integration to ensure the highest effective delivery.
Plateau has extensive knowledge and experience in planning, transitioning, and operating for network environments and IT services - both on-premise and GovCloud environment, in compliance with the Defense Information Systems Agency (DISA) STIGs. We have performed application, system, and database administration in complex environments for multiple agencies. As part of our operational support, we help in monitoring and maintaining systems following change and configuration management processes.
Plateau provides 24x7x365 monitoring, operations, and support to automated alerts from data center systems, network infrastructure, and incidents. Our wide experience in delivering customer support is based on Information Technology Service Management (ITSM) principles and the ITIL framework. Our Enterprise Help Desk service methodology is a major factor in our excellent contract performance record and resource management and has proven effective for our customers.
Plateau offers an agile development process with short sprint cycles to perform Change Management (CM) on cloud base systems in both test and production. We assess major IT Changes and processes improvement within a multi-network enterprise to ensure minimal operational impacts. Our code, equipment, classroom changes are reviewed by Change Control Board (CCB).
Plateau provides a multi-tiered asset management program across various networks and environments. Our Network Operation team manages hardware footprint, conducts Lifecycle assessments and hardware technology supporting customer suite of applications. We have managed devices, serviced hardware equipment, and documented and performed hardware decommissioning to help agencies navigate constantly changing environments.
Plateau performs configuration management (CM) and quality assurance (QA) to assist the program in meeting customer’s technical and cybersecurity requirements. We have used industry tools to maintain, track and report configuration management standards while ensuring compliance in multiple environments.